Privacy Policy
 The Sudbury Women's Center ("we", "our", or "us") is committed to protecting your privacy. We understand that privacy and the security of your personal information are extremely important. This Privacy Policy outlines what we do with your personal information, how we keep it secure, and your rights under Canadian privacy law, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA).  

1. Introduction:
This privacy notice applies to our website and any interactions you have with us, including but not limited to when you:  
- Create an account or log in to the website  
- Purchase or sign up for our products or services  
- Subscribe to our newsletter or updates  
- Open a support ticket  
- Contact us via email, phone, or social media  

If you do not agree with the terms of this policy, please do not access our website or use our services.  If you have any questions about our privacy practices, please contact us via the contact form on the website or email: support@zenler.com. You may also use the contact link provided on the site to reach the instructor(s) or administrator(s).

2. What Personal Data We Collect:
Personal data means any information that can identify an individual. It does not include anonymous or aggregated data. We collect the following types of personal data:  
a. Communication Data Includes any messages or communications sent via:  Website contact forms  Email  Social media (messages or posts)  SMS or other platforms  
b. Customer Data Includes data related to purchases of products or services:  Full name, title  Billing and delivery addresses  Email address and phone number  Contact preferences  Payment/card details (handled securely through third-party processors)  
c. User Data Includes data about how you interact with our website or services:  Uploaded content such as documents, quizzes, files, or courses  Participation in surveys or feedback tools  
d. Technical Data Collected automatically via analytics and cookies:  IP address, browser type, device details  Login times, page views, site navigation  Time zone settings  Technology used to access the site  
e. Marketing and Communication Data Includes your preferences for receiving marketing and communications from us and third-party partners.  

3. Other Information:
We Collect We may also collect personal data in the following ways:  
a.Directly: When you submit forms, emails, or other inquiries.  
b. Automatically: Using cookies or similar technologies. (See our Cookie Policy for more information.)  
c. Third Parties:  Analytics (e.g., Google Analytics)  Advertising networks (e.g., Facebook Ads)  Payment providers (e.g., Stripe, PayPal)  Technical and delivery service providers.
We may also use data brokers or aggregators, where permitted by law.  

4. Third Party Services and Integrations:
We may integrate with third-party services that share data with us in accordance with their privacy terms. Examples include email platforms, scheduling tools, and analytics providers. Note: We do not receive or store your passwords for any connected third-party accounts.  

5. Sensitive Data: 
We do not collect any sensitive personal data. This includes:  Race or ethnic origin  Religious or philosophical beliefs  Political opinions  Trade union membership  Sexual orientation or sex life  Health, biometric, or genetic data  Criminal convictions or offences.  If we are legally required to collect specific data (e.g., for payment or service delivery) and you do not provide it, we may not be able to fulfill your request. If so, we will inform you.  

6. How We Use Your Personal Data:
We use your personal data only for legitimate business purposes and in accordance with applicable laws. Specifically, we may use your data to:
a. Provide and manage your access to the website and services  
b. Process payments and fulfill orders  
c. Communicate with you about your account, purchases, or support requests  
d. Send service updates, marketing, or newsletters (with your consent)  
e. Improve the website, user experience, and service offerings
f. Analyze site usage and marketing effectiveness  
g. Detect or prevent fraud and enforce legal rights  

7. Legal Basis for Processing (Under PIPEDA):
We collect and process your personal data only when:  
a. You have given explicit consent  
b. It is required for performing a contract with you  
c. We are complying with a legal obligation  
d. It is in our legitimate interests, and your rights do not override those interests  

8. How We Share Your Data:
We do not sell or rent your personal data. We may share your data only with:  
a. Trusted service providers (payment processors, IT support, analytics tools)  
b. Legal or regulatory authorities, if required  
c. Third parties with whom you have authorized data sharing  
d. All third-party providers are required to comply with privacy standards and confidentiality agreements.  

9. Data Storage and Security:
We store your data securely using appropriate technical and organizational measures, including encryption, secure servers, and limited access protocols. While no system is 100% secure, we regularly review and improve our security practices.  Data may be stored or processed outside Canada (e.g., in the United States or EU) by our service providers. When this occurs, we ensure adequate protections are in place as required under Canadian law.  

10. Your Rights Under Canadian Law:
You have the right to:  
a. Request access to the personal data we hold about you  
b. Request corrections or updates to your personal data  
c. Withdraw your consent to data collection at any time  
d. File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated  
e. To exercise your rights, contact us at support@zenler.com or use the website contact form.  

11. Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required or permitted by law (e.g., tax or regulatory obligations).  

12. Changes to This Privacy Policy:
We may update this policy occasionally to reflect changes in our practices, laws, or services. When we do, we will revise the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.  

13. Contact Us:
If you have any questions, requests, or concerns regarding this privacy policy or your personal data, please contact:  📧 Email: support@zenler.com 🌐 Website Contact Form: [https://sudbury.newzenler.com/support]